Your Privacy Is Our Priority

1 What Information We Collect

1111 bot collects various types of information for the purpose of providing its services. This information is necessary for completing your account registration, managing transactions, and ensuring platform security.

1.1 Information You Provide Directly

When you register on 1111 bot or use its services, the following information may be collected directly from you:

• Full name, date of birth, and national ID details (for age verification)
• Mobile number and email address
• Payment information related to deposits and withdrawals (bKash, Nagad, Rocket, or bank transfer)
• Password (stored in encrypted form — never stored in plain text)
• Messages and requests you send via support chat or email

1.2 Automatically Collected Information

When you visit the 1111 bot platform, the following information may be recorded automatically:

• IP address and device type
• Browser information (version, language settings)
• Date, time, and duration of platform access
• How long you spent on each page and which games or sections you visited
• Cookie and session token data (see the section below)

1.3 Information Received from Third Parties

For identity verification, fraud prevention, or payment processing, we may receive limited information from trusted third-party service providers. These third parties follow their own privacy policies and are governed by data-sharing agreements with us that include security requirements.

2 Purpose of Using Your Information

1111 bot uses your information only for specific and legitimate purposes. We do not collect or retain any information unnecessarily. The use of collected information is limited to the following:

• To complete account registration and confirm identity (KYC)
• To process deposits and withdrawals and maintain transaction history
• To personalise the gaming experience based on your preferences
• To provide and manage bonuses, promotions, and VIP benefits
• To protect platform security by detecting suspicious activity and fraud
• To provide 24/7 customer support via chat and email
• To send promotional messages and updates with your consent
• To fulfil legal obligations and resolve disputes

3 Data Security Measures

1111 bot uses industry-standard technical and organisational measures to protect your personal information. All data is transmitted via SSL encryption and stored securely on our servers.

3.1 Technical Security

• All data transfers are secured with 256-bit SSL/TLS encryption
• Passwords are stored using hashing and salting — never stored in plain text
• Firewalls and intrusion detection systems are active at all times
• Regular security audits and vulnerability assessments are conducted

3.2 Access Control

Only authorised personnel can access your information, and their access is limited to what is needed for their work. Every instance of data access is logged and regularly audited.

4 Data Sharing and Third Parties

1111 bot never sells your personal information to third parties for commercial purposes. However, information may be shared in limited ways in specific circumstances:

• Payment service providers: Information may be shared with bKash, Nagad, Rocket, and bank transfer services as necessary to process deposits and withdrawals.
• Identity verification services: Minimum necessary information may be exchanged with third-party verification services to confirm age and identity.
• Legal obligations: We may be legally required to provide information to authorities as part of a court order, government investigation, or legal process.
• Technology partners: Operational information may be shared with technology service providers that help run the platform, but they may not use this information for their own other purposes.

5 Cookies and Tracking Technologies

1111 bot uses cookies and similar technologies to improve the user experience and ensure security on the platform.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and prevent fraud. The platform cannot function properly without them.
• Functional cookies: Help remember your preferred language, gaming settings, and theme.
• Analytics cookies: Used to understand which parts of the platform are used most. They do not reveal your identity.

You can manage cookies from your browser settings. However, disabling essential cookies may limit some platform functionality.

6 Data Retention Period

1111 bot retains your information only for as long as necessary. In general:

• Active account data: for the entire duration the account remains active
• Transaction records: seven (7) years from the date of completion (as required by financial record-keeping obligations)
• After account closure: for the period required by legal obligations and dispute resolution needs
• Consent for marketing communications: until withdrawn

Once the retention period ends, data is securely deleted or anonymised.

7 Your Rights

Every member of the 1111 bot platform has the following rights regarding their own information:

7.1 Right of Access and Correction

You may view the information stored in your account at any time and request correction of any incorrect or outdated information. Such requests must be submitted via support chat or email.

7.2 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

7.3 Right to Restrict Processing

You may request that your information be used in a limited way for specific purposes. For example, if you no longer wish to receive marketing communications, you can opt out at any time.

7.4 Right to Data Portability

You may request your information in a structured, machine-readable format suitable for transfer to another service.

8 Age Restrictions

All services on 1111 bot are available to persons aged 21 and above only. We do not knowingly collect information from minors. If we become aware that information has been collected from a minor, it will be deleted immediately and the relevant account will be closed. To learn more about responsible gaming, please visit our Responsible Gaming page.

9 International Transfer of Data

1111 bot's servers may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. In such cases, we ensure that data transfers comply with international security standards and that the receiving party provides equivalent protection.

10 Changes to This Policy

1111 bot reserves the right to update this Privacy Policy at any time. For significant changes, we will send a notification to your registered mobile number or email. Continued use of the platform after any change means you are considered to have accepted the revised policy. For more information about general terms of service, please read our About Us page.

Previous versions of this policy are available on request through the support team. The date of any policy change will always be noted at the top of this page.

11 Contact and Complaints

If you have any questions, concerns, or requests to delete your information regarding this Privacy Policy, please contact us through the following: